B2C eCommerce Solutions
27%
Saved in operating costs25%
Saved in logistics cost
Our client is a prominent online platform specializing in the purchase and sale of fashion, beauty, and lifestyle products from over 800 multinational brands worldwide. With a significant number of suppliers based in the United Kingdom (UK), they faced the challenge of costly and inefficient courier shipments from the UK to Hong Kong.
The challenge
The client's existing supply chain involved individual suppliers in the UK sending merchandise directly to Hong Kong via courier services. However, this method incurred high costs and lacked visibility, affecting their operational and logistics expenses. They sought a solution that would optimize their supply chain, reduce costs, and enhance shipment visibility.
The solution
Upon understanding the client's requirements, we devised a comprehensive solution leveraging our expertise and parcel management system.
- Supplier Liaison: We established direct communication with the client's suppliers in the UK. Through our parcel management system, we implemented a streamlined process where suppliers received notifications as soon as orders were received. This enabled them to arrange shipments directly through our system, ensuring prompt action and minimizing delays.
- Courier Forwarding: To address the cost and visibility concerns, we introduced a courier forwarding solution. We offered the client's UK-based suppliers the option to send all merchandise to our UK warehouse using domestic courier services. Once received, we consolidated the shipments and arranged regular airfreight transportation to our warehouse in Hong Kong. This consolidation reduced the number of individual courier shipments and provided cost savings.
- Efficient Delivery: Once the merchandise reached our Hong Kong warehouse, we took charge of the final mile delivery to end customers across Asia. With our network of reliable courier partners, we ensured swift and secure delivery, maintaining high standards of customer satisfaction.
The result
Our comprehensive solution delivered tangible benefits for the client:
- Cost Savings: By optimizing the supply chain and implementing courier forwarding and consolidation, our client achieved over 25% reduction in operating and logistics expenses. The elimination of individual courier shipments and the consolidation of merchandise significantly reduced costs throughout the entire process.
- Enhanced Visibility: Leveraging our parcel management system, the client gained increased visibility into the status of their UK domestic shipments from suppliers. This information allowed them to arrange regular airfreight shipments, ensuring consistent transit times and better planning.
- Maintained Transit Time: Despite the changes in the supply chain, we ensured that transit times remained consistent. By leveraging airfreight services and our efficient delivery network, we met customer expectations for timely delivery while reducing overall costs.
B2B eCommerce Solutions
20%
Saved in operating costs25%
Saved in logistics cost3-5 Days
Shorten the transit time of international orders to 3-5 days
Our client is a UK fashion company that manufactures products in China. They have been following a distribution model where all their products are shipped to a warehouse in the UK and then distributed to wholesalers and retailers worldwide. However, this model has led to high logistics costs and long transit times.
The Challenge
The client faced challenges in managing international orders efficiently while minimizing costs and reducing transit times.
The Solution
After conducting a thorough analysis of the client's customer database, we identified that a significant portion of wholesalers and retailers were located in Southeast Asia. Based on this insight, we proposed the addition of a new hub in Hong Kong to streamline operations. Instead of solely relying on a UK warehouse to fulfill orders from Southeast Asia, establishing a Hong Kong warehouse would reduce delivery costs and transit times for orders destined for Japan, Korea, Greater China, and the rest of Southeast Asia.
The Result
Implementing the new logistics route and incorporating the Hong Kong hub yielded significant benefits for our client:
- Cost Savings: By optimizing their distribution network, our client achieved a 20% reduction in operating costs and a 25% reduction in logistics costs. The consolidation of shipments at the Hong Kong hub eliminated the need for longer and more expensive routes, resulting in substantial savings.
- Improved Transit Time: With the Hong Kong hub acting as a central point, the transit time for international orders was significantly reduced to 3-6 days. This improvement in delivery speed enhanced customer satisfaction and allowed the client to meet market demand more efficiently.
Value Added Service
35%
Savings in set up and training costs
Our client is a UK fashion company that manufactures products in China. They have been following a distribution model where all their products are shipped to a warehouse in the UK and then distributed to wholesalers and retailers worldwide. However, this model has led to high logistics costs and long transit times.
The Challenge
The client faced challenges in managing international orders efficiently while minimizing costs and reducing transit times.
The Solution
After conducting a thorough analysis of the client's customer database, we identified that a significant portion of wholesalers and retailers were located in Southeast Asia. Based on this insight, we proposed the addition of a new hub in Hong Kong to streamline operations. Instead of solely relying on a UK warehouse to fulfill orders from Southeast Asia, establishing a Hong Kong warehouse would reduce delivery costs and transit times for orders destined for Japan, Korea, Greater China, and the rest of Southeast Asia.
The Result
Implementing the new logistics route and incorporating the Hong Kong hub yielded significant benefits for our client:
- Cost Savings: By optimizing their distribution network, our client achieved a 20% reduction in operating costs and a 25% reduction in logistics costs. The consolidation of shipments at the Hong Kong hub eliminated the need for longer and more expensive routes, resulting in substantial savings.
- Improved Transit Time: With the Hong Kong hub acting as a central point, the transit time for international orders was significantly reduced to 3-6 days. This improvement in delivery speed enhanced customer satisfaction and allowed the client to meet market demand more efficiently.
Supply Chain Management
20%
Saved in operating costs99%
Accuracy99%
On time delivery rate
Our client is a multinational consumer electronics company with a strong presence in the Asian market. They sought to optimize their supply chain and logistics operations in Hong Kong, a key hub for their regional distribution. The client aimed to improve efficiency, reduce costs, and enhance customer satisfaction by streamlining their supply chain processes.
The Challenge
The client faced several challenges in their supply chain and logistics operations in Hong Kong:
- Complex Network: Managing a complex network of suppliers, manufacturers, distributors, and retailers across multiple countries and regions. Coordinating the flow of goods, information, and finances within this network was challenging and required efficient communication and collaboration.
- Inventory Management: Balancing inventory levels to meet customer demand while minimizing carrying costs and stockouts. The client needed better visibility and control over inventory across their supply chain to optimize inventory levels and avoid excess or shortage situations.
Transportation and Distribution: Ensuring timely and cost-effective transportation and distribution of products from suppliers to warehouses and from warehouses to retailers and customers. This required optimizing transportation routes, mode selection, and distribution strategies to reduce transit times and transportation costs. - Technology Integration: Integrating advanced technologies and systems to improve visibility, traceability, and decision-making in the supply chain. The client needed to leverage technologies such as real-time tracking, data analytics, and automation to gain insights and make data-driven decisions.
The Solution
After conducting a thorough analysis of the client's customer database, we identified that a significant portion of wholesalers and retailers were located in Southeast Asia. Based on this insight, we proposed the addition of a new hub in Hong Kong to streamline operations. Instead of solely relying on a UK warehouse to fulfill orders from Southeast Asia, establishing a Hong Kong warehouse would reduce delivery costs and transit times for orders destined for Japan, Korea, Greater China, and the rest of Southeast Asia.
The Result
Implementing the new logistics route and incorporating the Hong Kong hub yielded significant benefits for our client:
- Cost Savings: By optimizing their distribution network, our client achieved a 20% reduction in operating costs and a 25% reduction in logistics costs. The consolidation of shipments at the Hong Kong hub eliminated the need for longer and more expensive routes, resulting in substantial savings.
- Improved Transit Time: With the Hong Kong hub acting as a central point, the transit time for international orders was significantly reduced to 3-6 days. This improvement in delivery speed enhanced customer satisfaction and allowed the client to meet market demand more efficiently.
Kickstarter Programmes
20%
Orders fulfilled within 3 days after the arrival of bulk consignment99%
Deliveries completed within 5-20 days despite shipping in the peak season99%
Savings in logistics costs with mixed carriers
Our client is a startup company specializing in innovative tech products. They successfully launched several Kickstarter campaigns to fund their product development and production. As their projects gained traction and exceeded funding goals, our client faced the challenge of optimizing logistics to fulfill orders efficiently and deliver products to backers worldwide.
The Challenge
The client encountered several challenges in optimizing logistics for their Kickstarter programs:
- Order Fulfillment: Managing a large volume of individual orders from backers, each with unique product configurations, shipping addresses, and delivery preferences. Coordinating the fulfillment process efficiently while ensuring accuracy and timeliness was a significant challenge.
- Inventory Management: Maintaining accurate inventory counts and availability of various product configurations to fulfill orders promptly. The client needed real-time visibility into inventory levels to prevent stockouts and ensure smooth order processing.
- Global Shipping and Customs: Navigating international shipping logistics, including managing customs regulations, duties, and taxes for each destination country. Compliance with complex customs requirements while minimizing delays and costs presented a considerable challenge.
- Backer Communication: Providing transparent and timely communication to backers regarding order status, shipping updates, and potential delays. Keeping backers informed and managing their expectations throughout the fulfillment process was crucial for maintaining a positive customer experience.
The Solution
To address the challenges and optimize logistics for Kickstarter programs, we developed a comprehensive solution for our client:
- Order Management System: We implemented an order management system tailored to the unique requirements of Kickstarter programs. The system allowed for efficient order processing, tracking, and customization options, enabling smooth coordination between the client, backers, and fulfillment partners.
- Fulfillment Partner Selection: We identified and partnered with fulfillment centers strategically located to serve backers worldwide efficiently. The fulfillment partners had expertise in order customization, kitting, and international shipping, ensuring smooth operations and timely delivery.
- Inventory Tracking and Management: We implemented an inventory management system integrated with the order management system. This provided real-time visibility into inventory levels, allowing the client to monitor stock availability, track product configurations, and ensure accurate order fulfillment.
- Customs Compliance and Shipping Logistics: Our team assisted the client in understanding and complying with customs regulations for international shipments. We provided guidance on proper documentation, duties, taxes, and customs clearance processes, minimizing delays and avoiding penalties.
- Backer Communication and Updates: We developed a communication plan to keep backers informed at every stage of the fulfillment process. This included regular updates on order status, shipping notifications, and proactive communication for any potential delays or issues. Clear and timely communication helped manage expectations and maintain a positive customer experience.
The Result
Optimizing logistics for Kickstarter programs brought significant benefits to our client:
- Efficient Order Fulfillment: The implementation of an order management system and partnership with dedicated fulfillment centers enabled efficient order processing and customization. Individual backer orders were fulfilled accurately, leading to high customer satisfaction and positive reviews.
- Streamlined Inventory Management: The integrated inventory management system provided real-time visibility into stock levels, ensuring accurate inventory tracking and preventing stockouts. This helped the client maintain a healthy inventory position while minimizing excess inventory costs.
- Smooth International Shipping: By partnering with experienced fulfillment centers and understanding customs regulations, the client successfully navigated international shipping logistics. Smooth customs clearance processes and efficient shipping operations resulted in timely delivery to backers worldwide.
- Positive Backer Experience: Clear and proactive communication with backers throughout the fulfillment process enhanced the overall backer experience. Backers appreciated timely updates, transparency, and the ability to track their shipments, contributing to positive feedback and increased customer loyalty.
- Scalability for Future Campaigns: The optimized logistics processes and partnerships established during the Kickstarter programs provided a solid foundation for future campaigns. The client was well-positioned to handle increased order volumes, expand their product offerings, and launch subsequent projects with confidence.